Privacy Policy

1. Who we are

Xpack Live Placement & Marketing Agency ("Xpack Live", "we", "us") operates this website and provides marketing, advertising and web development services. Our office is at Clover & Moran, Jenacori, PIN 460777, India. You can reach us at hello@xpacklive.com.

This policy explains what personal information we handle, why we handle it, and the choices available to you.

2. Information we collect

Information you give us: your name, business name, phone number, email address, industry and any details you include in an enquiry form, WhatsApp message, email or call.

Information collected automatically: IP address, browser and device type, pages viewed, referring source and approximate location, gathered through cookies and analytics tools.

Client account information: where you engage us for services, we may process access credentials, billing details and advertising account data strictly for delivery of that engagement.

3. How we use your information

To respond to enquiries, prepare proposals and deliver the services you have requested.

To operate, secure and improve this website and to measure the performance of our own marketing.

To send service updates and, where you have opted in, occasional marketing communication. You may opt out at any time.

To comply with legal, accounting and tax obligations applicable in India.

4. Cookies and tracking

We use first-party and third-party cookies, including analytics and advertising pixels such as Google Analytics, Google Ads and Meta Pixel, to understand traffic and to measure campaign performance.

You can block or delete cookies in your browser settings. Parts of the site may not function as intended if you do.

5. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate — for example hosting, analytics, email delivery, payment processing and CRM providers — under confidentiality obligations.

We may disclose information where required by law, regulation or a valid legal request, or to protect our rights, users and systems.

6. Data retention and security

Enquiry data is retained for up to 24 months from last contact. Client and billing records are retained for the period required under applicable Indian law.

We apply reasonable technical and organisational safeguards, including access controls and encrypted transport. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal information, and you may withdraw consent for marketing communication. Write to hello@xpacklive.com and we will respond within 30 days.

8. Third-party links

Our website and portfolio link to sites we do not control. We are not responsible for the privacy practices or content of those sites.

9. Changes to this policy

We may update this policy from time to time. The revision date at the top of this page always reflects the current version.

10. Contact

Questions about this policy can be sent to hello@xpacklive.com or by post to Clover & Moran, Jenacori, PIN 460777, India.