Terms & Conditions

1. Agreement

These terms govern your use of this website and any services provided by Xpack Live Placement & Marketing Agency ("Xpack Live"). By engaging us or submitting an enquiry, you accept these terms.

Where a signed proposal, statement of work or service agreement exists, that document takes precedence over any conflicting clause here.

2. Scope of services

Deliverables, timelines and fees are defined in the proposal accepted by you. Anything outside that written scope is treated as a change request and quoted separately.

Marketing outcomes depend on factors outside our control — market conditions, platform policy, your pricing, stock and sales response. We commit to method, effort and reporting, not to guaranteed revenue figures unless expressly stated in writing.

3. Client responsibilities

You agree to provide accurate business information, brand assets, approvals and access to required accounts in a timely manner. Delays in inputs or approvals shift delivery dates accordingly.

You confirm that all material you supply is lawful, accurate and free from third-party rights infringement, and you indemnify us against claims arising from it.

4. Fees and payment

Unless stated otherwise in the proposal, projects require an advance before work begins, with the balance due at defined milestones. Retainers are billed monthly in advance.

Advertising budgets are separate from our service fees and are paid directly to the ad platform or funded in advance where we manage billing.

Invoices are payable within seven days. We may pause work on overdue accounts after written notice. Applicable GST and taxes are charged additionally.

5. Timelines and revisions

Each deliverable includes the number of revision rounds stated in the proposal. Additional rounds are billable.

Design and development projects assume feedback consolidated into a single response per round.

6. Intellectual property

On full payment, ownership of final approved deliverables created specifically for you transfers to you, along with ad accounts, domains and pixels registered in your name.

We retain ownership of our pre-existing tools, frameworks, templates and internal processes, and may display non-confidential work in our portfolio unless you request otherwise in writing.

7. Third-party platforms

Services may rely on Google, Meta, WhatsApp Business, hosting providers and other third parties. We are not liable for their outages, policy changes, account suspensions or pricing changes, though we will work with you to resolve them.

8. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purpose of the engagement. This obligation survives termination.

9. Termination

Either party may terminate an ongoing engagement with 30 days' written notice. Fees for work completed up to the termination date remain payable, and we will hand over assets created and paid for.

10. Limitation of liability

To the extent permitted by law, our total liability arising from an engagement is limited to the fees paid by you for the three months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of profit or goodwill.

11. Governing law

These terms are governed by the laws of India, and the courts having jurisdiction over our registered office shall have exclusive jurisdiction over any dispute.

12. Contact

Questions about these terms: hello@xpacklive.com.